Our Report Library
Our reporting suite boasts more than 10 unique reports generated from your customers' feedback.
Data in abundance.
We deliver two types of reports: Monthly Reports & Daily Reports
Most reports are delivered monthly as an accumulation of a full month's worth of data. We've found that 30 days of data hits the sweet spot to accurately identify patterns and trends.
Reports that contain urgent information with action items are delivered on demand daily. This ensures that urgent matters are acted on appropriately.
Standard Reports
Read me!
Net Promoter Score
Measures how likely customers are to recommend you to others.
Customer Suggestions
Categorizes and identifies areas in need of improvement.
Employee Performance
Tracks the performance of your team through the eyes of the customer.
Sales Sourcing
Identifies the source of the sale, reflecting marketing channel success.
Customer Needs
Generates action items for customers in need of immediate attention.
Customer Satisfaction
Measures customer satisfaction levels over a 24-month period.
Employee Excellence
Displays customer comments praising employees for their actions.
CFC Performance
Tracks and measures campaign KPIs on a monthly basis.
Customer Report Card
Displays a transcript of exact customer comments.
Designed to take you to the next level.
We change the game in ways nobody else can.
Grow your business the right way.
Optimize your word-of-mouth growth, boost your customer retention, and build a powerful public reputation by using our customer sourced data to perfect your buying experience.
Install a proven system.
Save time, energy, and money by implementing a refined customer follow-up system. Allow your team to do what they do best. Use our 3rd party objectivity to get more feedback, and in greater detail.
Strengthen your team.
Leverage our tools and resources to boost your employee morale and productivity, track you team's performance, and establish a customer-first culture.
Team Up With Our Customer Service Experts
Schedule a Discovery Call today. We'll get to know each other and see if our expertise aligns with your goals.
1
2
3
Hit the "Book a Discovery Call" button and choose a 30-minute time slot that works best for you.
We'll send the meeting details over to your email.
We'll see you at the time you chose to get to know each other and discover if CSI can help you achieve your goals.
.png)
What Our Clients Think
Don't just take our word for it. Check out what our clients say.
"These reports are the first emails I read every time I look at my email, since I believe they give me the best opportunity to make another sale!"
Bretz RV and Marine
Dave Bretz, COO
Award Winning BDC
CSI is a nationally recognized award winning business development center.
WINNER
SUPPLIER
OF THE YEAR
2007
MRAA AWARDS
Presented at the MDCE Annual Awards Ceremony
Subscribe to our newsletter for monthly customer service tips.
One 3-5 minute read per month to improve your customer service.