Our Success Formula
We broke our #1 quality control success formula down to 3 powerful steps.
Track
CSI unlocks the power of insights with our comprehensive
reports.
Gain a clear view of your organization's trends, fostering data driven decision making.
See your business realities in detail, revealing areas in need of improvement.
Arm yourself with data, take the competitive edge, and rise above the rest.
Measure
CSI empowers you to uphold service quality, boosting employee productivity and business growth.
Gain insight to every employee to customer interaction.
Keep tabs on your employees' performance and customer satisfaction levels.
Take a step back and witness your business from the customer's perspective.
Manage
CSI doesn't just let you keep an eye on your customer service quality, we enable you to enhance it.
​Influence operations with factual data.
Align your strategies with your customers' needs,
ensuring their satisfaction is always prioritized.
Optimize your business management and shape its culture.
Constellation Software
"The entire team at CSI has been wonderful to work alongside. Without their support, we wouldn't know how our customers truly see us as a company. We also wouldn't know how to fix issues that customers don't want to tell us about directly. They have really helped bring our company full circle in improving our product, customer support, and personnel."
Boaters Exchange
"As a Top 100 boat dealer, customer service is our #1 focus. Service and Sales follow up calls allow us to get direct and unbiased feedback from our customers. As a company, we want to celebrate the outstanding customer service we strive to deliver each day, and also address any customer issues in a timely manner with personalized attention. Thank you, CSI, for helping us deliver exceptional customer service."